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Act on Specified Commercial Transactions
| Name, address and phone number of the company | CyberStep, Inc. 4th Fl. Asahiseimei Daitabashi Bldg. 1-22-19 Izumi, Suginami-ku, TOKYO 168-0063 JAPAN 0081-3-5355-2085 |
|---|---|
| Person in charge | Rui Sato |
| Costs (other than the merchandise itself) | Taxes Shipping Fee |
| Merchandise price | The price is displayed in the "Sales Page" (taxes included). |
| Flawed product | When you have received the merchandise(s): If there is any initial failure or wrong merchandise(s) was shipped, we will exchange the merchandise(s) with the same merchandise(s) or equivalent device, or refund the merchandise(s) fee. When you have used the merchandise(s): If there is any problem caused while you are using the merchandise(s), CyberStep will take care of the merchandise(s) fee, shipping fee, and the return fee. *The return must be made within 30days from the received date. However, damaged or abused merchandise(s) are not returnable. Furthermore, opened merchandise(s) cannot be returned only for customer's personal reasons. |
| Delivery period | Customers pre-ordering merchandise(s) between January and April 2012 will be informed of the merchandise shipping date within April 2012. The merchandise(s) are scheduled to be shipped between April and July 2012. |
| Payment method | Credit Card |
| Payment limit | Depends on the Credit Card |
| Return policy | Within 8 days from the date you have received the merchandise(s). Merchandise(s) cannot be returned after 9 days from the date that it was received. Please check the condition of the merchandise(s) immediately after it is received. |
| Return costs | CyberStep will take care of the merchandise(s) fee, shipping fee, and the return fee, if there is any initial failure or in case of the wrong merchandise(s) was shipped. If you are returning the merchandise(s) due to the customer's personal reason, customers are responsible for all shipping fee and return fee. |
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